Question 1

What is abalone and where does it come from?

Accepted Answer

Abalone is a type of mollusk, a group of marine animals that includes snails, slugs, and clams. Abalone are prized for their beautiful shells and are often used in jewelry and decorative objects. They are also considered a delicacy in some parts of the world and are often served as food, particularly in Japan and China. Abalone have a single, large, ear-shaped shell that is typically iridescent on the inside and has a smooth, pearly exterior. The flesh of the abalone is soft and has a delicate, slightly sweet flavor.

Abalone are found in the coastal waters of many countries around the world, including the United States, Japan, Australia, and South Africa. Different species of abalone are native to different regions, and the specific type of abalone found in a given area will depend on the local habitat and conditions. Abalone are typically found in shallow waters near rocks or other structures, where they attach themselves using a muscular foot. They are herbivores and feed on algae and other plant material.

To learn more about Australian abalone, click here!

Question 2

What are the health benefits of abalone?

Accepted Answer

Abalone is a type of shellfish that is high in protein and low in fat. It is also a good source of vitamins and minerals, including zinc, copper, and selenium. Some research suggests that abalone may have a number of health benefits, including:

Improved heart health: Abalone is a good source of omega-3 fatty acids, which are known to have heart-protective effects. These fatty acids may help to lower blood pressure and reduce the risk of heart disease.
Better brain health: Omega-3 fatty acids may also have positive effects on brain health and cognitive function. Some studies have suggested that they may help to improve memory and reduce the risk of age-related cognitive decline.
Stronger bones: Abalone is a good source of calcium, which is essential for strong bones. Calcium is also important for maintaining muscle function and preventing muscle cramps.
Improved immune function: Abalone is a good source of zinc, which is necessary for the proper functioning of the immune system. Zinc may help to reduce the severity and duration of colds and other infections.

It's important to note that more research is needed to fully understand the potential health benefits of abalone. As with any food, it is important to consume abalone in moderation as part of a balanced diet.

Question 3

What is drained weight when it comes to canned abalone?

Accepted Answer

Drained weight refers to the total weight of the abalone after the brine in the can has been drained off. This drained weight is often used to compare the amount of abalone in different cans or to determine the price of the product. To determine the drained weight of a canned abalone, you can refer to the lid of the can or weigh the abalone after draining all the brine from the can.

So always check the drained weight on the lid of any canned abalone first to make sure you know what you are getting! Here at Twelve Abalone, our drained weight and number of pieces are clearly stated on every can and on our product pages - check it out here!

Question 4

How should I store canned and pouch abalone?

Accepted Answer

It is important to store canned and pouch abalone properly to ensure that it remains safe to eat and retains its quality. Here are some general guidelines for storing canned and pouch abalone:

Keep canned and pouch abalone in a cool, dry place. 
Avoid storing canned and pouch abalone in damp or humid conditions, as this can cause the cans or pouches to rust or become damaged.
Do not store canned and pouch abalone in direct sunlight, as this can cause the cans or pouches to become hot, which can affect the quality of the abalone.
Do not store canned and pouch abalone near sources of heat, such as stoves or radiators, as this can cause the cans or pouches to become hot, which can affect the quality of the abalone.
If you are storing canned abalone, make sure to keep the cans in a vertical position to prevent the cans from becoming dented or damaged.
If you are storing pouch abalone, make sure to store the pouches in a way that they are not squished or crushed, as this can affect the quality of the abalone.
Always check the expiration date on canned and pouch abalone before consuming it, and discard any products that have expired or show signs of spoilage.

By following these storage guidelines, you can help to ensure that your canned and pouch abalone stays fresh and retains its quality for as long as possible!

Question 5

How is abalone prepared and cooked?

Accepted Answer

There are many different ways to prepare and cook abalone, and the specific method will depend on the type of abalone and the desired final dish.

Fresh abalone is typically prepared by removing the viscera and the outer skin, and then pounding the muscle to tenderize it. The muscle is then cut into thin slices and can be cooked in a variety of ways, including grilling, frying, sautéing, or steaming.

Canned abalone is typically already cooked and ready to eat. Canned abalone can be eaten as is, or it can be used as an ingredient in dishes such as soups or stews.

Abalone can be paired with a variety of flavors and ingredients, and it is often served with sauces or spices to enhance its flavor. Some common ingredients used in abalone dishes include garlic, ginger, soy sauce, and chili peppers.

When cooking abalone, it is important to handle it carefully to avoid overcooking, as it can become tough if it is cooked for too long. In general, it is best to cook abalone over medium-high heat for a short period of time, until it is just cooked through.

Question 6

Do you offer a variety of abalone products?

Accepted Answer

Yes, we do offer both canned, pouch abalone and braised dried abalone on our store! And stay tuned, as we have lots of exciting new abalone products in the pipeline that we will be adding to our store soon.

Check out our current selection of the finest Australian abalone here!

Question 7

What is your return and exchange policy?

Accepted Answer

We want you to be completely satisfied with your purchase of every abalone product from our store. If for any reason you are not satisfied with your purchase, you may return the product for a full refund or exchange within 7 days of the original purchase date. Please note that the product must be in its original packaging and in the same condition as when it was received.

To initiate a return or exchange, please contact our customer service team to request a return or exchange. We will provide you with instructions on how to return the product to us. We do not cover the cost of shipping for returns or exchanges.

If the product is damaged or defective upon receipt, please contact our customer service team within 48 hours of receiving the product to request a replacement or refund. We will work with you to resolve the issue as quickly as possible.

Question 8

How do you handle shipping and delivery?

Accepted Answer

We offer shipping for our abalone products only for Singapore. All orders are processed and shipped within 3 - 5 business days, unless otherwise noted.

We use a variety of shipping carriers, including Easyparcel, to ensure that your order is delivered to you as quickly and efficiently as possible. All orders are shipped with a tracking number, which will be provided to you via email once your order has shipped.
For orders over $150.00, we offer free standard shipping. For orders under $150.00, a flat shipping rate of $15.00 will be applied. Expedited shipping options are also available for an additional fee.

If you have any questions about the shipping of your order, please contact our customer service team.

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